Support

The game checks every purchase with our server before delivering it. If your connection drops, the purchase is kept safe and the game retries automatically every 30 seconds.

• Make sure you are online, then close and reopen the game. Unfinished purchases are delivered on the next launch.
• If it still has not arrived after a few minutes, email us with your Player ID and the order ID from your App Store or Google Play receipt.

Open the Shop, scroll to the bottom and tap Restore purchases. This asks the store for any purchases that were not delivered yet.

Gems, gold and packs are used up when you receive them, so they are not restored a second time. To keep everything when you change phones, link an account (see below).

Payments are handled by Apple or Google, so refunds are requested from them:

• iPhone: reportaproblem.apple.com
• Android: Google Play refund request

You get 300 gems right away, then 100 gems every day for 30 days. Open the Shop each day and tap the monthly card to claim that day's gems.

Go to Settings › Account and tap Link account. Sign in with a Unity account (Apple, Google or email). Your progress is then backed up automatically. You can also tap Back up now.

Without a linked account, progress is saved only on your phone and is lost if you delete the app.

1. On your old phone, link an account and tap Back up now.
2. On your new phone, open Settings › Account and tap Already have an account? Sign in.
3. Sign in with the same account and tap Load it. The progress on the new phone is replaced by your backup.

Go to Settings › Account › Delete account and tap Delete forever. This deletes your online account and cloud backup and resets the game on your phone. It cannot be undone.

To clear only this phone, use Settings › Support › Reset progress. More details are in the Privacy Policy.

• Check that Settings › Game › Online battles is on.
• Ranked matches look for real players of a similar trophy level first. If nobody is found within about 10 seconds, you play a practice opponent instead so you are never left waiting.
• Use a stable Wi-Fi or mobile connection. VPNs and some public Wi-Fi networks can block online play.

Both phones play the same match step by step. If one side loses connection for too long, the player who stayed wins the match. If the game stops responding, close and reopen it; your trophies and rewards from finished matches are already saved.

Go to Settings › Privacy and turn off Personalised ads. You will still see ads, but your data is not used to personalise them and is not sold or shared. On iPhone you can also turn off tracking in iOS Settings › Privacy & Security › Tracking.

Yes. Any purchase in the Shop turns off the full-screen ads shown between matches. Rewarded ads are always optional and only play when you tap to watch one.

The reward is given only when the ad is watched to the end. If you watched it fully and still got nothing, email us with your Player ID and the time it happened.